Return Policy

Last updated: 10/19/2025

1. Our Commitment

At ELEVARE, we're committed to your satisfaction. We want you to love every product you receive. However, because all our products are made-to-order specifically for you, we have specific guidelines for returns and exchanges.

2. Print-on-Demand Policy

All ELEVARE products are created using print-on-demand technology. This means:

  • Each item is made specifically for you after you order
  • Products are not held in inventory
  • We cannot accept returns for change of mind or sizing issues
  • All sales are final unless the product is defective or damaged

3. Eligible Returns

We accept returns only in the following cases:

  • Defective Products: Manufacturing defects, printing errors, or quality issues
  • Damaged in Transit: Items that arrive damaged due to shipping
  • Wrong Item: If you receive an incorrect product
  • Missing Items: If items from your order are missing

4. Return Window

You must report any issues within 30 days of receiving your order. After 30 days, we cannot accept returns or issue refunds.

For damaged items, please report within 7 days of delivery to ensure we can file a claim with the shipping carrier.

5. How to Request a Return

To request a return or report an issue:

  1. Contact us at returns@elevare.com or through our contact form
  2. Include your order number and a description of the issue
  3. Provide clear photos showing the defect or damage
  4. Wait for our response with return instructions

Important: Do not return items without first contacting us and receiving return authorization. Unauthorized returns will not be accepted.

6. Photo Requirements

To process your return request, we need clear photos showing:

  • The entire product
  • Close-up of the defect or damage
  • The product tag/label (if applicable)
  • The shipping packaging (for damaged items)

Photos help us quickly assess the issue and determine the best resolution.

7. Resolution Options

Depending on the issue, we may offer:

  • Replacement: We'll send you a new product at no additional cost
  • Refund: Full refund to your original payment method
  • Store Credit: Credit toward a future purchase

The resolution option will depend on the specific issue and product availability.

8. Refund Process

If a refund is approved:

  • Refunds are processed within 5-7 business days of approval
  • Refunds are issued to the original payment method
  • It may take 5-10 business days for the refund to appear in your account
  • Original shipping costs are non-refundable unless the error was ours

9. Non-Returnable Items

The following items cannot be returned:

  • Items purchased on sale or with a discount code (unless defective)
  • Items that have been worn, washed, or altered
  • Items without tags or in non-original condition
  • Items returned after the 30-day window
  • Items returned without authorization

10. Exchanges

We do not offer direct exchanges due to the made-to-order nature of our products. If you need a different size or color:

  1. Request a return for the original item (if eligible)
  2. Place a new order for the desired item
  3. We'll process your refund once we receive the return

Note: Size exchanges are only available for defective items, not for sizing preference.

11. Sizing Guide

To help you choose the right size:

  • Check our detailed size charts on each product page
  • Measure yourself and compare to our size guide
  • Read product descriptions for fit information
  • Contact us if you're unsure about sizing

Remember: We cannot accept returns for sizing issues, so please measure carefully before ordering.

12. Quality Standards

Every product goes through quality control before shipping. However, minor variations may occur due to the print-on-demand process:

  • Slight color variations between screen and print
  • Minor placement differences (within 1 inch)
  • Natural fabric texture variations

These variations are normal and not considered defects.

13. Return Shipping

For approved returns:

  • Defective/Damaged Items: We provide a prepaid return label
  • Wrong Item Sent: We provide a prepaid return label
  • Other Cases: Return shipping costs are the customer's responsibility

We recommend using a trackable shipping method for returns.

14. International Returns

International returns follow the same policy as domestic returns. However:

  • Return shipping may take longer
  • Customs fees are non-refundable
  • You may be responsible for return shipping costs

15. Contact Us

If you have questions about returns or need to start a return:

  • Email: returns@elevare.com
  • Contact Form: Contact Us

Please include your order number and photos of the issue for faster processing.

16. Our Guarantee

We stand behind the quality of our products. If you receive a defective or damaged item, we'll make it right with a replacement or refund. Your satisfaction is our priority.